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CMMI服务模型

发布时间:2010/1/20 0:23:32    阅读数:4875    发布人:Beyond CMMI

    服务模型

    CMMI服务模型目前正处于开发阶段。该模型成功的集成了ITIL、ISO/IEC 20000、COBIT、ITSCMM等模型的最佳实践,用于指导组织改进服务流程、提高服务水平和客户满意度。选择服务模型,企业可以识别服务体系最需改进的问题、完善服务流程、从而提高服务质量和客户满意度。

 

Name

Abbr

ML

CL1

CL2

CL3

CL4

CL5

1

Requirements Management

REQM

2

 

 

 

 

2

Incident and Request Management

IRM

2

 

 

 

 

 

3

Project Planning

PP

2

Target Profile 2

 

 

 

4

Project Monitoring and Control

PMC

2

 

 

 

 

5

Supplier Agreement Management

SAM

2

 

 

 

 

6

Measurement and Analysis

MA

2

 

 

 

 

7

Process and Product Quality Assurance

PPQA

2

 

 

 

 

8

Configuration Management

CM

2

 

 

 

 

9

Organizational Process Focus

OPF

3

 

 

 

 

 

10

Organizational Process Definition +IPPD

OPD +IPPD

3

 

 

 

 

 

11

Organizational Training

OT

3

 

 

 

 

 

12

Organizational Service Management*

OSM*

3

 

 

 

 

 

13

Service Delivery

SD

3

 

 

 

 

 

14

Service System Developmenbt*

SSD

3

 

 

 

 

 

15

Service Transition

ST

3

 

 

 

 

 

16

Integrated Project Management +IPPD

IPM +IPPD

3

 

 

 

 

 

17

Risk Management

RSKM

3

 

 

 

 

 

18

Capability and Avaliability Management

CAM

3

 

 

 

 

 

19

Service Continuity*

SCON*

3

 

 

 

 

 

20

Decision Analysis and Resolution

DAR

3

 

 

 

 

 

21

Problem Management

PRM

3

 

 

 

 

 

22

Organizational Process Performance

OPP

4

Target
Profile 4

 

 

23

Quantitative Project Management

QPM

4

24

Organizational Innovation and Deployment

OID

5

Target
Profile 5

 

 

25

Causal Analysis and Resolution

CAR

5

 

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